Shipping & Policy Information
Shipping & Delivery
Eclectic Dolls ships merchandise worldwide. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered by the shipping carrier.
Priority mail takes 1-3 business days for delivery
2nd day Express 1-2 Business days for delivery
Priority Mail International 6-10 Business days for delivery
Express Mail International 1-5 days for delivery
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Eclectic Dolls reserves the right to change its payment procedures at any time without prior notice to you. We offer size exchanges on unworn products with tags attached with no sign of wear nor odor. We do not do refunds. Products should be shipped back to us no longer than 7 business days after receiving your items. Eclectic Dolls inspect all products before shipping for any holes/rips, stains etc.. Therefore, we don't accept exchanges due to damages. We only accept exchanges due to sizing. We offer exchanges but no refunds.Thank you for shopping with us Dolls!
When you use the Eclectic Dolls Website, rest assure your privacy is protected. When we ask for certain information it's for identity purposes. Eclectic may change the information from time to time for reassurance of your privacy.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as zip code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Eclectic Dolls and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Eclectic Dolls believes that customer conduct violates applicable law or is harmful to the interests of Eclectic Dolls and its subsidiaries.
Please be advised that attempted chargebacks for Non-Fraudulent transactions will be subject to criminal investigation and these individuals will be prosecuted to the fullest extent of the law.